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Hello,

fabulous jewelry lover! We're excited to make your shopping experience as smooth as possible.

Here are the payment options you can use to purchase our handcrafted earrings and other stuff:

 
Card payment - Yoco
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Paying with Yoco is quick and secure!

  • How It Works: At checkout, select CARD payment - Yoco as your payment method. You’ll be redirected to a secure Yoco payment page.

  • Security: Yoco uses top-notch encryption to protect your payment information. Rest easy knowing your details are safe.

  • Card Types: Yoco accepts all major credit and debit cards, including Visa and MasterCard.

  • You can also make instant EFT through YOCO

 
EFT (Electronic Funds Transfer)
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Prefer a direct bank transfer? EFT is for you!

  • How It Works: At checkout, select EFT as your payment method.  We’ll provide you with our bank details in the order confirmation e-mail.

  • Instructions: Transfer the total amount to our account using your order number as the reference. This helps us match your payment to your order.

  • Processing Time: EFT payments can take 1-3 business days to reflect in our account. We’ll process your order as soon as we receive the funds.

  • Security: EFT is a secure way to transfer funds directly from your bank account to ours.

 
Order Confirmation
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  • Yoco Payments: You’ll receive an instant confirmation email once your payment is processed.

  • EFT Payments: We’ll send you a confirmation email once we’ve received and verified your payment.

 
Need Help?

If you have any questions or run into any issues with your payment, don’t hesitate to reach out :

Payment options

Shipping & Delivery

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Hello, fabulous jewelry lover!

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We're excited to get our handcrafted earrings to you as quickly and safely as possible.

Here’s all you need to know about our shipping process:

 
Shipping Across South Africa

  • Coverage: We ship across South Africa using PUDO service powered by Courier Guy. For international shipping, please contact Kristina over WhatsApp, and we’ll figure it out together!

  • Fees: R 69 home delivery for a standard small package up to 2kg

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In-Person Pickup at my Muizenberg Studio

Pickup Option: Prefer to pick up your order in person? You can collect your items from our studio in Muizenberg!

  • How It Works: Select the "Pickup" option at checkout. We’ll send you an email when your order is ready for pickup and we will together work out the pick-up time.

  • Address: Our studio is located at 152 Main Road, Muizenberg, Cape Town, 7945.

  • Notification: Wait for our email confirmation before coming to pick up your order.

 
Processing Time

  • Handmade with Love:

          Orders are processed within 3-5 business days because each item is handmade, and we often don’t keep stock.

          So often I will start working on your items as soon as payment is received. 

  • Need It Faster?:

           If you need your order urgently, let Kristina know! I’ll do our best to speed things up.

 
Tracking Your Order

  • Stay Updated: We’ll send you an email with tracking info once your order is on its way. You can follow your earrings’ journey to you!

 
Delivery Times

  • South Africa: Once shipped, your order should arrive in 2-4 days. Hang tight, your beautiful earrings are almost there!

 
Contact Us

Got questions or special requests? We’re here to help!

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  • International Shipping: For qote and delivery time please contact Kristina over WhatsApp at +270685514630

  • Email: Kristina@capetures.com

  • WhatsApp +270685514630

Returns & Refunds

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Hey there, fabulous jewelry lover!

At Capetures, we want you to be head-over-heels in love with your new earrings.

If something’s not quite right, we’ve got you covered. Here’s how our return policy works:

 
Eligibility for Returns

  • Time Frame: Contact us within 7 days of receiving your order to initiate a return or exchange, in line with the Consumer Protection Act (CPA).

  • Condition: Items must be unused, in their original packaging, and in the same condition you received them. We know you’re excited to try them on, but please be gentle!

 
How to Initiate a Return or Exchange

  1. Contact Us: Email us at kristina@capetures.com with your order number and reason for return or exchange.

  2. Wait for Approval: We’ll respond within 3 business days with instructions on how to proceed.

  3. Ship It Back: Once approved, send the item back to us. Remember, return shipping costs are on you.

 
Processing Your Return or Exchange

  • Inspection: Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria.

  • Refund: If approved, we’ll process your refund within 15 business days. The refund will be applied to your original payment method.

  • Exchange: If you opted for an exchange, we’ll ship out the new item at no extra cost to you. We want you to be thrilled with your purchase!

 
Non-Returnable Items

  • Custom-made or personalized earrings.

  • Earrings that have been worn (for hygiene reasons).

 
Damaged or Incorrect Items

Oh no! Did we mess up? If you received a damaged or incorrect item, please let us know ASAP.

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  • Contact Us: Email us at kristina@capetures.com with a photo of the damaged or incorrect item.

  • We’ll Make It Right: We’ll send you a replacement at no extra cost or issue a full refund if the item is no longer available.

 
International Returns

  • International returns follow the same process, but please be patient with shipping times.

  • Note that international return shipping costs are your responsibility.

 
Handmade Disclaimer

We take care to accurately represent our products on our website, but please keep in mind that each item is handmade and unique. There may be slight variations in color, size, or design, and we believe these imperfections add to the charm of our products. If you have any concerns about the product you received, please contact us and we'll do our best to make it right.

 
Contact Us

Got questions or need help with a return? We’re here for you!

Thank you for shopping with Capetures. We’re committed to ensuring you’re delighted with every purchase. Happy shopping and stay fabulous!

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Hey there, fabulous jewelry lover! Your privacy is super important to us at Capetures. We want to make sure you feel safe and secure while shopping with us. Here’s everything you need to know about how we handle your personal information.

 
What Information We Collect

When you shop with us, we collect:

  • Personal Details: Your name, email address, phone number, and shipping address.

  • Payment Information: Your payment method details (we don't store your card details – they’re handled securely by our payment processors).

  • Browsing Data: How you use our site, your preferences, and activities.

 
How We Use Your Information

We use your information to:

  • Process your orders and deliver your fabulous earrings.

  • Keep you updated on your order status.

  • Send you awesome offers and updates (only if you’ve opted in).

  • Improve your shopping experience by understanding your preferences.

 
How We Protect Your Information

Your information is safe with us!

  • We use secure servers and encryption to protect your data.

  • Only authorized personnel can access your data.

  • We comply with POPIA to ensure your data is handled lawfully and transparently.

 
Sharing Your Information

We don’t share your personal info with just anyone. Here’s who we might share it with and why:

  • Service Providers: Like payment processors and delivery services, to fulfill your orders.

  • Legal Requirements: If we’re required by law to disclose your information.

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Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correct: Ask us to correct any inaccurate or outdated information.

  • Delete: Request that we delete your personal information (unless we’re required to keep it for legal reasons).

  • Opt-Out: Unsubscribe from our marketing emails anytime by clicking the "unsubscribe" link in the email.

 
Cookies

We use cookies (not the delicious kind, unfortunately) to enhance your shopping experience.

  • Usage: Cookies help us understand how you use our site and improve functionality.

  • Control: You can manage your cookie preferences through your browser settings.

 
Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll update the date at the top of this page and let you know. Keep an eye out for changes!

 
Contact Us

Questions or concerns about your privacy? Reach out to us!

Thank you for trusting Capetures with your personal information. Happy shopping and stay fabulous!

Privacy Policy

Terms & Conditions

Welcome to Capetures!

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Hello, fabulous jewelry lovers! We're thrilled to have you here, browsing our unique, handcrafted earrings. By using our e-shop, you agree to these terms and conditions, which we promise aren't too boring. Let's dive in!

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Acceptance of Terms


By visiting and shopping at Capetures, you agree to these Terms and Conditions. If you don't agree, that's okay, but you might miss out on some cool earrings!

 

Products


Our earrings are handmade with love, meaning each piece is unique. Colours, shapes, and sizes may vary slightly from the images on the site, making your purchase one-of-a-kind.

 

Ordering


* Browse our collection and add your favorite pieces to your cart.
* Once you're ready, head to checkout and fill in your details. Make sure they're correct – we want your earrings to find their way to you!
* Payment is accepted via card and Yoco and PayPal
* We promise your details are safe with us.

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Shipping

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  • We ship across South Africa ! For international shipping please contact Kristina over WhatsApp and we will figure it out.

  • Shipping fees are calculated at checkout, but we use PUDO service powered by Courier Guy service  

  • Orders are processed within 3-5 business days, as each item is handmade and we often don’t keep stock.

  •  If you need order urgently, please let us know, we will speed things up!

  •  We'll send you an email with tracking info once your order is on its way.

  •  Estimated delivery times one item is shipped:

              South Africa: 2-4 days

 

Returns and Exchanges


Not in love with your earrings? No problem!

 

  •  Contact us within 7 days of receiving your order to initiate a return or exchange, as per the Consumer Protection Act (CPA).

  •  Items must be unused and in their original packaging.

  •  Return shipping is on you, but we’ll cover the cost of sending you a new pair if you opt for an exchange.

  •  Refunds will be processed within 15 business days of receiving the returned item.

 

Privacy Policy


Your privacy is important to us. We only use your information to process your orders and keep you updated on our latest products and offers. No spam, we promise!

  • We comply with the Protection of Personal Information Act (POPIA) regarding your personal data.

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Intellectual Property


All content on this site, including images and designs, is the property of Capetures, Kristina Colman. 
Please don’t use our stuff without asking nicely.

 

Limitation of Liability


We strive to ensure the best quality, but we can’t be held responsible for any damages or losses related to your use of our products. Wear our earrings with joy and care!


Governing Law


These terms are governed by the laws of South Africa. Any disputes will be handled in the Cape Town courts.

 

Changes to Terms


We may update these terms occasionally. When we do, we'll let you know by updating the date at the top of this page. Keep an eye out for changes!

 

Contact Us


Got questions or feedback? We’d love to hear from you!

  • Email: Kristina@capetures.com

  •  Phone: +27 (0) 685514630

  • Address: 152 Main Road, Muizenberg, Cape Town, 7945

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Thank you for choosing Capetures! 
Happy shopping and stay fabulous!
 

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