ARCHI - Acrylic dangle earrings

Return Policy

Introduction
Hey there, fabulous jewelry lover! At Capetures, we want you to be head-over-heels in love with your new earrings. If something’s not quite right, we’ve got you covered. Here’s how our return policy works:

Eligibility for Returns
Time Frame: Contact us within 7 days of receiving your order to initiate a return or exchange, in line with the Consumer Protection Act (CPA).
Condition: Items must be unused, in their original packaging, and in the same condition you received them. We know you’re excited to try them on, but please be gentle!

How to Initiate a Return or Exchange
Contact Us: Email us at kristina@capetures.com with your order number and reason for return or exchange.
Wait for Approval: We’ll respond within 3 business days with instructions on how to proceed.
Ship It Back: Once approved, send the item back to us. Remember, return shipping costs are on you.

Processing Your Return or Exchange
Inspection: Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria.
Refund: If approved, we’ll process your refund within 15 business days. The refund will be applied to your original payment method.
Exchange: If you opted for an exchange, we’ll ship out the new item at no extra cost to you. We want you to be thrilled with your purchase!

Non-Returnable Items
Custom-made or personalized earrings.
Earrings that have been worn (for hygiene reasons).

Damaged or Incorrect Items
Oh no! Did we mess up? If you received a damaged or incorrect item, please let us know ASAP.

Contact Us:

Email us at kristina@capetures with a photo of the damaged or incorrect item.
We’ll Make It Right: We’ll send you a replacement at no extra cost or issue a full refund if the item is no longer available.

International Returns
International returns follow the same process, but please be patient with shipping times.
Note that international return shipping costs are your responsibility.

Handmade Disclaimer

We take care to accurately represent our products on our website, but please keep in mind that each item is handmade and unique.There may be slight variations in color, size, or design, and we believe these imperfections add to the charm of our products. If you have any concerns about the product you received, please contact us and we'll do our best to make it right.

8. Contact Us
Got questions or need help with a return? We’re here for you!

•  Email: Kristina@capetures.com
•  Phone: +27 (0) 685514630
• Address: 152 Main Road, Muizenberg, Cape Town, 7945

Thank you for shopping with Capetures. 
We’re committed to ensuring you’re delighted with every purchase. 
Happy shopping and stay fabulous!

 

Shipping & Delivery

We ship across South Africa ! For international shipping please contact Kristina over WhatsApp or email and we will figure it out.

For Domestic (SA) shipment we use PUDO service powered by Courier Guy service, which is quite fast and reliable option.

For up-to date delivery prices please check the SHIPPING & DELIVERY page

• Orders are processed within 3-5 business days, as each item is handmade and we often don’t keep stock and Kristina starts to make your order after payment is received.
•  If you need order urgently, please let Kristina know, she will hapilly speed things up!
•  We'll send you an email with tracking info once your order is on its way.
•  Estimated delivery times one item is shipped : South Africa: 2-4 days

Terms and Conditions

 

Welcome to Capetures!

Hello, fabulous jewelry lovers! We're thrilled to have you here, browsing our unique, handcrafted earrings. By using our e-shop, you agree to these terms and conditions, which we promise aren't too boring. Let's dive in!

1. Acceptance of Terms

By visiting and shopping at Capetures, you agree to these Terms and Conditions. If you don't agree, that's okay, but you might miss out on some cool earrings!

2. Products

Our earrings are handmade with love, meaning each piece is unique. Colours, shapes, and sizes may vary slightly from the images on the site, making your purchase one-of-a-kind.

3. Ordering

* Browse our collection and add your favorite pieces to your cart.
* Once you're ready, head to checkout and fill in your details. Make sure they're correct – we want your earrings to find their way to you!
* Payment is accepted via card and Yoco and PayPal
* We promise your details are safe with us.

4. Shipping

• *We ship across South Africa ! For international shipping please contact Kristina over WhatsApp and we will figure it out.
• Shipping fees are calculated at checkout, but we use PUDO service powered by Courier Guy service  for up-to date Domestic and Nation shipping rates please visit Shipping & Delivery
•  Orders are processed within 3-5 business days, as each item is handmade and we often don’t keep stock.
• If you need order urgently, please let us know, we will happily speed things up!
• We'll send you an email with tracking info once your order is on its way.
•  Estimated delivery times one item is shipped: South Africa: 2-4 days

5. Returns and Exchanges

Not in love with your earrings? No problem!

•  Contact us within 7 days of receiving your order to initiate a return or exchange, as per the Consumer Protection Act (CPA).
•  Items must be unused and in their original packaging.
•  Return shipping is on you, but we’ll cover the cost of sending you a new pair if you opt for an exchange.
• Refunds will be processed within 15 business days of receiving the returned item.

6. Privacy Policy

Your privacy is important to us. We only use your information to process your orders and keep you updated on our latest products and offers. No spam, we promise!

•  We comply with the Protection of Personal Information Act (POPIA) regarding your personal data.

7. Intellectual Property

All content on this site, including images and designs, is the property of Capetures, Kristina Colman. 
Please don’t use our stuff without asking nicely.

8. Limitation of Liability
We strive to ensure the best quality, but we can’t be held responsible for any damages or losses related to your use of our products. Wear our earrings with joy and care!

9. Governing Law
These terms are governed by the laws of South Africa. Any disputes will be handled in the Cape Town courts.

10. Changes to Terms
We may update these terms occasionally. When we do, we'll let you know by updating the date at the top of this page. Keep an eye out for changes!

11. Contact Us
Got questions or feedback? We’d love to hear from you!

•  Email: Kristina@capetures.com
•  Phone: +27 (0) 685514630
• Address: 152 Main Road, Muizenberg, Cape Town, 7945

Thank you for choosing Capetures! 
Happy shopping and stay fabulous!