At Capetures, we want you to be head-over-heels in love with our items. If something’s not quite right, we’ve got you covered. Here’s how our return policy works:
Eligibility for Returns
Time Frame: Contact us within 7 days of receiving your order to initiate a return or exchange, in line with the Consumer Protection Act (CPA).
Condition: Items must be unused, in their original packaging, and in the same condition you received them. We know you’re excited to try them on, but please be gentle!
How to Initiate a Return or Exchange
Contact Us: Email us at kristina@capetures.com with your order number and reason for return or exchange.
Wait for Approval: We’ll respond within 3 business days with instructions on how to proceed.
Ship It Back: Once approved, send the item back to us. Remember, return shipping costs are on you.
Processing Your Return or Exchange
Inspection: Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria.
Refund: If approved, we’ll process your refund within 15 business days. The refund will be applied to your original payment method.
Exchange: If you opted for an exchange, we’ll ship out the new item at no extra cost to you. We want you to be thrilled with your purchase!
Non-Returnable Items
Custom-made or personalized earrings.
Earrings that have been worn (for hygiene reasons).
Damaged or Incorrect Items
Oh no! Did we mess up? If you received a damaged or incorrect item, please let us know ASAP.
Contact Us:
Email us at kristina@capetures with a photo of the damaged or incorrect item.
We’ll Make It Right: We’ll send you a replacement at no extra cost or issue a full refund if the item is no longer available.
International Returns
International returns follow the same process, but please be patient with shipping times.
Note that international return shipping costs are your responsibility.
Handmade Disclaimer
We take care to accurately represent our products on our website, but please keep in mind that each item is handmade and unique.There may be slight variations in color, size, or design, and we believe these imperfections add to the charm of our products. If you have any concerns about the product you received, please contact us and we'll do our best to make it right.
Contact Us
Got questions or need help with a return? We’re here for you!
Email: Kristina@capetures.com
Phone: +27 (0) 685514630
Address: 152 Main Road, Muizenberg, Cape Town, 7945
Thank you for shopping with Capetures.
We’re committed to ensuring you’re delighted with every purchase.
